At SproutGlow, we strive to deliver fresh, beautiful floral arrangements and excellent customer service. We understand that sometimes changes or issues may arise, and we want to ensure our refund policy is fair, clear, and respectful of your needs. 1. Order Cancellations Orders canceled at least 3 days (72 hours) before the scheduled delivery or pickup date are eligible for a full refund. Orders canceled 24–72 hours in advance are eligible for a 50% refund. Orders canceled less than 24 hours before the delivery or pickup time are non-refundable due to preparation and perishable nature of flowers. 2. Non-Delivery or Wrong Delivery If your order was not delivered or delivered to the wrong address due to an error on our part, you are entitled to either a full refund or a redelivery at no additional cost. Please report such issues within 24 hours of the scheduled delivery time. 3. Dissatisfaction with Flowers If you are not satisfied with the quality or appearance of the flowers you received, please contact us within 24 hours of delivery. We may offer a replacement arrangement, partial refund, or store credit, depending on the situation and the condition of the returned items. Photos of the delivered product may be requested to assess the issue. 4. Custom Orders & Event Floral Designs For weddings, events, or large custom orders, a non-refundable deposit is required at the time of booking. If canceled more than 7 days before the event, any payment made beyond the deposit will be refunded. If canceled within 7 days, the full payment becomes non-refundable due to advanced preparation and ordering of materials. 5. Perishable Products Because flowers are perishable, used or partially used arrangements are non-refundable. Refunds are not provided for issues arising from incorrect delivery details provided by the customer. We’re committed to making things right if something doesn’t go as planned. Please don’t hesitate to reach out to us with any questions or concerns. Thank you for trusting SproutGlow with your floral needs!